State Farm® Insurance Agent Scott Powell

"Thank you, Tonja! I'm happy to hear that Hope has been so helpful and sweet when you call. We appreciate your feedback and are always here to assist with any questions you might have. Let us know if there's anything else we can do for you!"

"Thank you, Ashlyn! I'm happy to hear that Ashlee was kind and helpful during your experience. Our team is dedicated to providing excellent service. If you need anything else, feel free to reach out!"

"Thank you, David! I'm happy to hear that James was efficient and responsive to your needs. Our team is committed to providing excellent service, and it's great to know we're meeting that goal. If there's anything else we can assist you with, just let us know!"

"Thank you for the five stars, Sheri! And thank you for trusting us with your insurance needs. Contact us anytime if you ever need anything."

"Michael, thank you for your review! I'm glad Jesslyn could assist you with your insurance needs. We appreciate your trust in us. If you have any more questions or need further assistance, feel free to reach out!"

"Mark, thank you for your positive feedback! I'm glad you're satisfied with our service so far. If you need any assistance or have questions in the future, we're here to help! - Scott Powell - State Farm Insurance Agent, Hagerstown, MD"

"Thank you, Linda! I'm happy to hear that Lorrine was able to assist you effectively and help you save on your insurance. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"

"Thank you for your review, Matthew! I'm delighted to hear about your positive experience with Hope. Her dedication to providing helpful and professional service is truly appreciated. I'll be sure to pass along your kind words to her. If you have any more questions or need assistance, feel free to reach out anytime!"

"Thank you, Jennifer! I'm happy to know you've found our service helpful and responsive over the years. It's a pleasure to be your agent! Let us know if there's anything else we can do for you."

"Thank you, Mike! I'm happy you had a positive experience with our customer service. We appreciate your support and look forward to assisting you with any insurance needs. Let us know if there's anything else we can do for you!"

"Russell, thank you for your wonderful feedback! I'm delighted to hear that Hope made such a positive impression. Our team is dedicated to providing caring service, and your words mean a lot to us. If you ever need anything else, feel free to reach out!"

"Thank you, Ian! I'm happy to hear that we were able to assist you and your wife with your policies. Their attentiveness and dedication to answering questions are what we strive for every day. Let us know if there's anything else we can do for you!"

"Thank you, Donna! I'm happy to hear that Hope and Jessica have made your experience easy and pleasant. We appreciate your kind words about our team. If you ever need anything else, feel free to reach out!"

"Mr. Stocker, I’m sorry to hear about the experience you’ve had. I am not aware of any address issues; however, the fines issued by the State of Maryland are typically the result of a lapse in auto insurance coverage. Maryland requires continuous insurance coverage without interruption, and any lapse can lead to state-imposed fines and penalties. My office made multiple attempts to reach you through phone calls, emails, text messages, and US Mail regarding this matter. You and I also discussed this in person, and I provided printed documentation of our communication efforts, which were left behind in my office. Again, I sincerely apologize for the frustration you’ve experienced, and I wish you the best moving forward."

"Thank you, Haley, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come!"

"Thank you, David, for your wonderful feedback! I’m glad to know that our team, especially Hope and I, have been able to assist you with your insurance needs. It’s great to hear that you find our service accommodating and understanding. We’re always here to help, so feel free to reach out anytime you have questions or need assistance."

"Thank you, Leonard, for sharing your experience! I'm happy to know that Hope has been exceptional in addressing your concerns and ensuring your satisfaction!"

"Thank you, Wendy, for your wonderful feedback! I'm glad to know that Hope consistently provides you with excellent service. We appreciate your trust in us and are here for any future needs or questions you might have."

"Thank you, Sergei, for sharing your experience! I'm happy to know that we could assist you with your insurance inquiries. It's great to hear that you found the conversation helpful and professional. If you have any more questions or need further assistance, feel free to reach out anytime."

"Mr. McClure, I am sorry that you didn’t have the experience that you wanted at my office. To my knowledge you have had nothing but good and successful experiences with my office since I took it over in 2021, especially with Donna and Hope. I was made aware that Hope provided you a quote for a homeowner’s insurance policy that you weren’t satisfied with the premium and Donna would be in touch on Friday to review or make any changes. Unfortunately, Donna had been sick and not in the office as well as Hope has been out for a family member in the hospital. I do apologize for the situation at hand however I was also not made aware that you wished to speak with me as you typically work directly with Donna. If you wish to have a conversation regarding this matter I would be happy to schedule this with you to explain in more detail. However, in April of 2024 our product offerings for homeowners and rental properties did change based on overall claims of 2023 for our area and I see that your last property insured with my office was in fact in March 2024 just before those changes took effect. Thank you for the years of being insured with my office and if there is anything we can do in order to improve or remedy this experience please let me know."

"I'm glad you found our team easy to talk with, Gregory! It's wonderful to know that we could provide clear and understandable information and options for all your questions. If you need any further assistance or have more questions, feel free to reach out to our office. We're here to help!"

"Allen, thank you for your wonderful review! I'm glad to hear that you find our team, including Lorraine and James, helpful and always available. We truly appreciate your loyalty over the years and are happy to assist with your insurance needs. If you ever have more questions or need further assistance, we're here for you!"

"Jordan, thank you for your wonderful feedback! I'm glad to hear that Hope has been so pleasant and helpful to you. We appreciate your kind words and are always here to assist with any of your insurance needs."

"Ari, thanks for stopping by and for your feedback! I'm glad you found the office clean and enjoyed our chat. Sorry to hear the quote didn't meet your expectations. We always aim to provide the best value, so if you have any questions or need further assistance, feel free to reach out! - Scott Powell - State Farm Insurance Agent, Hagerstown, MD"

"Hi Felicia, thank you so much for your wonderful review! I'm so glad to hear that Lorraine provided you with an exceptional experience and made you feel special! Your satisfaction is our top priority, and it's fantastic to know that Lorraine's efforts made such a positive impact. If you ever need anything in the future, please don't hesitate to reach out! - Scott Powell - State Farm Insurance Agent, Hagerstown, MD"